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Frequently Asked Questions

What is OneDay?
OneDay is the name of the City of Dallas' once-weekly garbage and recycling collection service.  When OneDay comes to your neighborhood, you and your neighbors will be able to have your recycling and garbage collected once a week, on the same day each week.  OneDay is being implemented across the City of Dallas in phases over the next several years.  Find out your OneDAY.


Will my garbage and recycling be collected on the same day?


Yes!

Can I get another garbage roll cart?


Yes, even though you probably won't need it.  When you recycle, you'll find that nearly half of your items will be in the garbage roll cart, and the other half will be in the Big Blue recycling roll cart.  If for some reason you do find that you'd like to have another garbage roll cart, just call 3-1-1 or visit www.dallascityhall.com to order another one.  Each additional garbage roll cart costs $11.86 per month.

Can I get another Big Blue recycling roll cart?


Wow!  If you're producing enough recycling to fill up your Big Blue recycling roll cart every week, you must be doing something right.  Instead of ordering another Big Blue recycling roll cart, why not use the blue or clear translucent bags for your recycling.  If you put the bags next to your cart, we'll pick them up on your OneDay.

Will I have to put my roll carts and recycling bags somewhere new for collection?


No.  Leave your roll carts and recycling bags where you normally do-either in your alley, or at your curb-and we'll pick them up just like always. 

What kinds of things can be recycled?


Almost everything made of paper, plastic, metal or glass can be recycled.  And best of all, you don't have to sort them, just rinse and put everything into your Big Blue recycling roll cart or recycling bags. 

Paper:  newspapers and inserts, magazines, catalogs, telephone books, office paper, mail and junk mail
Flattened cardboard:  boxes, chipboard (like cereal and tissue boxes)
Plastic containers:  rinse and recycle all bottles, jars and containers with the numbers 1,2,3,4,5,6, or 7 inside the recycling symbol triangle
Metals:  steel, tin, aluminum and aresol cans
Glass:  Unbroken and rinsed bottles and jars of all colors
Styrofoam:  Rinsed take-out food containers ONLY (no packaging "peanuts" or similar items)

Do I have to separate items to recycle them?


No?  Just rinse and put everything into your Big Blue recycling roll cart or recycling bags.

How do I get a Big Blue recycling roll cart?


Call 3-1-1 or go to www.dallascityhall.com to order, and your Big Blue  recycling roll cart will be delivered within two weeks.

What do I do if there are too many items in my Big Blue recycling roll cart?


Blue or clear translucent recycling bags can be used for any items that won't fit into your Big Blue recycling roll cart each week.  Recycling bags are free at Dallas libraries and recreation centers, or you can call 3-1-1.

What if my "OneDay" falls on a holiday? Will there be a make-up day?


Absolutely!  If your OneDay falls on a holiday, your make-up day will be shown in RED on the recycling collection calendar schedule, or you can call 3-1-1 to find out when your make-up day is.

What if my Big Blue recycling roll cart gets damaged or needs to be replaced?


Just call 3-1-1 or 214-670-4475 and let us know what you need done, and we'll take care of it for you.

What items can't be recycled?


The following items can not be recycled and shouldn't be placed in your Big Blue recycling roll cart or recycling bags:

Food waste
Wet paper products
Waxed paper
Waxed cardboard
Plate glass (doors, windows)
Coat hangers
Styrofoam "peanuts"
Batteries
Electronics
Yard trimmings
Light bulbs
Plastic grocery bags

What can be done with these items?

Styrofoam--  The City of Dallas can only recycle rinsed Styrofoam food containers.  Packaging "peanuts" and other Styrofoam materials should be taken to parcel or shipping businesses for recycling.  These can also be thrown into your regular garbage roll cart for disposal.

Electronics--The City of Dallas hosts four (4) E-waste recycling collections a year.  Dates, times and locations can be found here.  E-waste can also be dropped off at the Home Chemical Collection Center, located at 11234 Plano Road (map link )
Batteries--Alkaline batteries can be thrown into your regular garbage roll cart for disposal.  Rechargeable batteries may be taken to various retailers such as Radio Shack, Lowe's or Home Depot for recycling.

Metal Coat Hangers--The City does not currently recycle metal coat hangers in the Big Blue recycling roll carts or the recycling bags; however, many local drycleaners do accept them for reuse.  Metal coat hangers can also be dropped off during one of the City's quarterly recycling roundups. 

Plastic grocery bags--Plastic grocery bags and the plastic sleeves for newspapers are not recycled by the City; however, many local grocery stores do accept them for reuse, or you can reuse them yourself for groceries, for lunch bags, or for pet waste collection.

What items to take to the Home Chemical Collection Center?


The following items should not be put into your garbage roll cart, but should instead be dropped off at the Home Chemical Collection Center.

E-waste -computer equipment, cell phones
Paint -water-based latex and oil-based paint
Light bulbs -standard incandescent and compact fluorescent bulbs (please put into double plastic bags for safety)
Hazardous waste material -chemicals, pesticides, herbicides, cleaners, polishers, etc.

What if I live in a neighborhood where garbage and recycling is collected in bags instead of roll carts?


No, there are some Dallas neighborhoods which our recycling trucks can not navigate.  People living in these areas should continue to use the recycling bags, or drop their recyclables off at one of more than 70 locations citywide.

I live in an apartment or condominium. Can I get a Big Blue recycling roll cart?


No.  Residents of apartments, condominiums and other multi-family units should continue to drop their recyclables off at one of more than 70 locations citywide.  If your multi-family community is interested in on-property recycling, contact us at 214-671-9139 for more information on how you can participate in a pilot program for multi-family recycling.

What if my "OneDay" falls on a holiday? Will there be a make-up day?


For a complete list of OneDAY pick-up days in 2009, see this schedule.


For additional information, call 214-671-8877.